I am *so* glad she came into my-world-slash-our[TDP]-world. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ She averages 60+ emails in our customer service inbox per day [57 of them are "HALP! I've logged myself out of my eBook / online learning course!", ha! Jks. It's about 20'ish of those per day, and she just ... has the patience of a saint / resets passwords / provides templated responses given just-how-many-times that particular request comes up, and just smashes it all out the way we always dreamt of being able to do when we had someone in a customer service role full-time. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ She comes in at 7.30am [school hours], and goes up to my office / turns the lights on / turns the heater on, so that when I walk in? It's toasty AF, and I don't have to wait the usual 37 minutes for my fingers to be able to stand the cold of our [cold AF!] building before they start typing away. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ She’s the small business owner's dream. She's not one of the folks who looks at our social media presences, and automatically assumes we're this stupidly large organisation [seriously tho, can people ploise stop thinking we're bigger than we are. We're 4.75 years old. We're smoll!]. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Instead? She knows I'm rubbing my pulsating temples every fortnight around pay run time, just ... trying to keep this all working / moving in the right direction / subsequently monitoring workplace spends, so that we don't come undone re: cash flow issues, like a *lot* of small businesses do. ⠀⠀⠀⠀⠀⠀⠀⠀⠀ I'm so glad she applied. I'm so grateful that @youngfolksdigital was her reference [and what a raving reference that was]. I'm so happy I get to share these TDP days with someone as equally dark + sarcastic as I am, because let's face it ... if your cheeks are sore from laughing as much as I do around her? You're havin' a gewd time in small-business-land.